Policies
App Payment Policy
Introduction
This Payment Policy (the "Policy") sets forth the terms and conditions for payments made through the Pocket Giving Ltd app (the "App") operated by Pocket Giving Ltd ("Pocket Giving," "we," or "us"). By using the App and making payments, you agree to be bound by this Policy. If you do not agree with any part of this Policy, you may not make payments through the App.
Payment Methods
Accepted Payment Methods: The App accepts payment through the following methods:
Credit or Debit Cards: Users can make payments using major credit or debit cards, subject to the acceptance of our payment processor.
Apple Pay: Users with compatible Apple devices can make payments using Apple Pay, subject to availability and device compatibility.
Google Pay: Users with compatible Android devices can make payments using Google Pay, subject to availability and device compatibility.
Other Payment Methods: We may introduce additional payment methods from time to time, and their availability will be clearly communicated through the App.
Payment Security: Pocket Giving prioritizes the security of your payment information. We utilize industry-standard security measures to protect your payment data and comply with applicable data protection regulations. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your payment information.
Processing Fees
Processing Fees: Pocket Giving deducts a processing fee from each payment made through the App. The processing fee covers the costs associated with payment processing, app maintenance, and support. The specific processing fee will be clearly communicated to you during the payment process.
Payment Confirmation and Receipts
Confirmation: Upon successful completion of a payment transaction through the App, you will receive a confirmation notification within the App and, if applicable, via email. This confirmation will serve as proof of your payment.
Receipts: Pocket Giving will provide receipts for payments made through the App upon request. To request a receipt, please contact our support team at Support@pocketgiving.co.uk and provide relevant details regarding the payment transaction.
Refunds and Disputes
Refund Policy: Refunds for payments made through the App are subject to Pocket Giving's Refund Policy. Please refer to the Refund Policy for detailed information on refund eligibility, procedures, and timeframes.
Disputes: In the event of any payment-related disputes or concerns, please contact our support team at Support@pocketgiving.co.uk. We will make reasonable efforts to resolve any payment disputes promptly and in accordance with applicable laws and regulations.
Amendments to the Policy
Pocket Giving reserves the right to amend this Payment Policy at any time. In the event of any changes, the updated Policy will be made available on the Pocket Giving website and communicated to users as appropriate.
By using the Pocket Giving App and making payments through it, you acknowledge and agree to comply with this Payment Policy and any subsequent updates.
If you have any questions or require further information, please contact our support team at hello@pocketgiving.co.uk
Gift Aid Policy
Introduction
This Gift Aid Policy (the "Policy") outlines the terms and conditions for the processing of Gift Aid donations through the Pocket Giving Ltd app (the "App"). Pocket Giving Ltd ("Pocket Giving," "we," or "us") is committed to ensuring compliance with the relevant laws and regulations governing Gift Aid in the United Kingdom. This Policy sets out the procedures for collecting and processing Gift Aid on behalf of charities, including the deduction of a 5% processing fee, and the subsequent disbursement of the remaining funds to the designated charities.
Gift Aid Collection
Eligibility: To be eligible for Gift Aid, the donor must be a UK taxpayer and have paid an amount of Income Tax and/or Capital Gains Tax for the tax year that is at least equal to the amount of Gift Aid claimed on their donations.
Consent: Prior to collecting Gift Aid, the donor must provide explicit consent and confirm that they understand the Gift Aid requirements. This consent will be obtained through a clear and easily understandable process within the App.
Verification: Pocket Giving will verify the eligibility of each donor by conducting necessary checks to confirm their taxpayer status and the validity of their Gift Aid claim. This verification process will be conducted in compliance with relevant data protection laws and regulations.
Gift Aid Processing Fee: Pocket Giving will deduct a 5% processing fee from the total Gift Aid amount claimed on each donation made through the App. This fee covers the costs associated with collecting, processing, and disbursing the Gift Aid funds to the designated charities.
Disbursement of Funds
Timelines: Pocket Giving will disburse the Gift Aid funds to the designated charities on a regular basis, typically within 30 days of receipt from HM Revenue & Customs (HMRC). Any delays in disbursement will be promptly communicated to the relevant charities.
Charitable Donations: The remaining Gift Aid funds, after the deduction of the processing fee, will be disbursed in full to the designated charities, in accordance with the donor's intentions and instructions.
Reporting: Pocket Giving will provide the charities with regular reports detailing the Gift Aid funds collected and disbursed on their behalf. These reports will include sufficient information to enable accurate accounting and reconciliation.
Compliance and Record Keeping
Compliance with Laws and Regulations: Pocket Giving will adhere to all applicable laws, regulations, and guidelines governing Gift Aid, including those set forth by HMRC and the Charity Commission. We will ensure that our operations are conducted in a transparent, ethical, and legal manner.
Record Keeping: Pocket Giving will maintain accurate and complete records of all Gift Aid donations processed through the App, including donor information, consent records, verification documentation, disbursement records, and any other relevant details. These records will be securely stored and made available for inspection by relevant authorities if required.
Amendments to the Policy
Pocket Giving reserves the right to amend this Gift Aid Policy at any time. In the event of any changes, the updated Policy will be made available on the Pocket Giving website and communicated to the relevant charities and donors as appropriate.
By using the Pocket Giving App, donors and charities acknowledge and agree to comply with this Gift Aid Policy and any subsequent updates.
If you have any questions or require further information, please contact our support team at hello@pocketgiving.co.uk
Privacy Policy
At Pocket Giving LTD ("Pocket", "we", "us", or "our"), protecting your privacy is of utmost importance. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we receive from users (each, a "User") of the Pocket App ("App"). By using the Pocket App, you agree to the terms outlined in this Privacy Policy.
1. Information Collection
1.1 Personal Information:
We may collect personal information from Users when they interact with the App, such as during registration, donation processing, or subscription sign-up. This may include, but is not limited to, name, email address, mailing address, phone number, and payment details.
1.2 Non-personal Information:
We may also collect non-personal information about Users, such as device information, operating system, browser type, and IP address, to enhance user experience and improve our services.
2. Use of Information
2.1 Personal Information:
We use personal information provided by Users for various purposes, including processing donations, managing subscriptions, and providing customer support. We may also use this information to personalize User experiences and communicate updates or relevant information.
2.2 Non-personal Information:
Non-personal information collected may be used for analytics, trend analysis, and to improve the functionality and performance of the App.
3. Information Protection
We employ industry-standard security measures to safeguard User information from unauthorized access, disclosure, alteration, or destruction.
4. Sharing of Information
We do not sell, trade, or rent User information to third parties. However, we may share aggregated demographic information with trusted partners for analytical purposes.
5. Third-party Services
The App may contain links to third-party websites or services. Users should be aware that these sites have their own privacy policies and terms of use, which may differ from ours. We are not responsible for the practices of these third-party sites.
6. Compliance with Laws
We comply with all applicable laws and regulations regarding the collection, use, and retention of User information. This includes compliance with the General Data Protection Regulation (GDPR) in the UK.
7. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Users will be notified of any changes via email or by a notice on the App.
8. Consent
By using the Pocket App, Users consent to the collection, use, and disclosure of their information as outlined in this Privacy Policy.
9. Data Subject Rights
Users have the right to request access to, rectification, or erasure of their personal data held by Pocket. Users also have the right to restrict or object to processing and the right to data portability.
10. Data Controller
Pocket Giving LTD is the data controller responsible for the processing of personal data collected through the Pocket App.
11. Contact Us
Ifyou have any questions or concerns regarding this Privacy Policy or thepractices of the Pocket App, please contact us at Hello@pocketgiving.co.uk or 07867793736.
By continuing to use the Pocket App, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Refund Policy
Introduction
This Refund Policy (the "Policy") outlines the terms and conditions governing refund requests for donations made through the Pocket Giving Ltd app (the "App"). Pocket Giving Ltd ("Pocket Giving," "we," or "us") is committed to providing a transparent and reliable donation experience to our users. This Policy sets out the procedures for processing refund requests in the event of accidental donations, subject to specific conditions and timeframes.
Accidental Donations and Refund Eligibility
Accidental Donations: In the event that a user makes an accidental donation through the App, they may be eligible for a refund.
Refund Eligibility: To be eligible for a refund, the user must meet the following criteria:
The donation must have been made accidentally or in error.
The user must promptly notify Pocket Giving of the accidental donation, preferably within [7 days] of the transaction.
The user must provide sufficient proof of the accidental donation, such as transaction details or payment receipts, to facilitate the refund process.
Refund Process
Notification: To request a refund for an accidental donation, users must contact our support team at [support@pocketgiving.co.uk] and provide relevant details regarding the accidental donation. Prompt notification is essential to initiate the refund process.
Assessment: Upon receiving the refund request, Pocket Giving will assess the validity and eligibility of the claim. This assessment will include verifying the accidental nature of the donation and confirming the user's compliance with the Policy's requirements.
Refund Processing: If the refund claim is deemed valid and meets the specified criteria, Pocket Giving will initiate the refund process within a reasonable timeframe. Refunds will typically be issued using the same payment method used for the original donation.
Refund Timeframes
Timely Claim: To be considered for a refund, users must submit their claim within [7 days] of the accidental donation.
Processing Time: Once the refund claim is approved, Pocket Giving will endeavor to process the refund within a reasonable timeframe. However, the actual refund period may vary depending on external factors such as the payment processor's policies or banking processes. We will make reasonable efforts to complete the refund process as quickly as possible.
Non-Refundable Donations
Intentional Donations: This Refund Policy does not apply to intentional donations made by users. Once a donation is made intentionally, it is considered non-refundable.
Fraudulent Claims: Pocket Giving reserves the right to refuse refund requests if fraudulent activity is suspected or if there is evidence of abuse or misuse of the refund process.
Amendments to the Policy
Pocket Giving reserves the right to amend this Refund Policy at any time. In the event of any changes, the updated Policy will be made available on the Pocket Giving website and communicated to users as appropriate.
By using the Pocket Giving App, users acknowledge and agree to comply with this Refund Policy and any subsequent updates.
If you have any questions or require further information, please contact our support team at hello@pocketgiving.co.uk
